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Frequently Asked Questions
Q: How do I order?
A: Using our Secure Shopping service.

The Shopping Cart is powered by Roman Cart with VeriSign Trusted secure links. Payment is made through Secure ePayment using secure links.

Credit Card Information is not collected or held by Alice's Shop. It goes straight to the bank. Credit Cards are debited once goods are shipped. We accept all major credit and debit cards.

Select your items by clicking on "Add to basket"

View the Shopping Cart - click on the at the top right of any page. Remove items or change quantities here.

Calculate shipping costs - in the shopping cart select the delivery country to calculate shipping cost.

Finish your order - click on "Checkout" and fill in billing address and delivery address.

Complete your payment - click "Click here to pay with your Credit/Debit card". You will go to the Secure ePayment page for secure online payment. Payment is not made until goods are shipped.

That's it!

Q: What are the shipping costs?
A: Shipping Charges - flat rates per order.

UK = £3.95 per order

Europe = £7.50 per order

World = £11.00 per order

Q: What are the terms and conditions for online orders?
A: The order will be shipped as soon as possible but within 6 days of the order day, subject to availability.

If the purchaser emails Alice's Shop before the order is shipped to cancel an order in part or completely, a refund will be made to cover the canceled item(s).

If goods are damaged when received by the purchaser, the purchaser can return the goods within 7 days and Alice's Shop will ship out a replacement, if available, or make a full refund. In this event, the purchaser must email Alice's Shop within 7 days of receipt of goods to agree the return.

If the purchaser wishes to return an item after receipt, this is possible if the item is returned in saleable condition with original packaging intact. The item must be re-saleable. The item must be shipped back by the purchaser within 7 working days of receipt of the goods (this means the purchaser must post the items within 7 days). The outward and return shipping costs will be borne by the purchaser. The purchaser must email Alice's Shop within 7 days of receipt of goods to agree the return.

The orders will be shipped subject to availability of stock at the time. If stock is not available, Alice's Shop will email the purchaser and offer the purchaser the opportunity to order another item of the same value or a refund for the out of stock item(s) and associated shipping costs.

Any applicable customs duties and any associated assessments and fees related to importing goods to another country will the responsibility of the Purchaser.

Q: What are the opening times of the shop?
A: The Alice's Shop Oxford is open from 10.30am to 5.00pm every day. July/August special opening times: 9.30am to 6.30pm every day. We are closed on the 25th and 26th of December.
Q: I have seen a product I like in the shop but it is not online, can you send it?
A: Please email info@aliceinwonderlandshop.co.uk and if we are able to send the requested product we will. Please note that shipping costs for these requests may differ to our online flat rate.